Start-to-Finish (S2F) Service Delivery Tracker

Bangladesh is using ICTs as an enabler and empathy as the catalyst; and service delivery mechanisms are being innovated making essential public services available to citizens. a2i has successfully established ‘Digital Centers’ (One Stop Service Centers) and ‘National Portal’ in Bangladesh for that, amongst other successful innovative service delivery initiatives.

South-South Cooperation (SSC) is a growing dimension of international cooperation for development. a2i shares the insights gained from its work since 2007 within the international community and has formed SSC arrangements with several countries.

Under SSC, a2i supported for rolling out the “Start-to-Finish (S2F) Service Delivery Tracker” to track applications to the Poverty Benefit Scheme (PBS) of Ministry of Women, Children and Poverty Alleviation of Fiji, to ensure better service delivery. In the mid of the 2017, UNDP Fiji, REACH project invited Mr. Forhad Zahid Shaikh in a 5 Days conference in Fiji as Innovation Specialist of a2i and UNDP Bangladesh for providing assistance in simplifying and designing the S2F Service Tracker System. The S2F Service Tracker implementation journey started then and an inter-office Memorandum was signed between UNDP Bangladesh and UNDP Fiji in 2017 for developing S2F to support ‘Reach for Rural and Urban Fijians’ Project implemented by UNDP Pacific Office; and a2i piloted it in Fiji.